Reference code: JR133904
我们是谁？
作为传承悠久历史的高级珠宝世家，梵克雅宝崇尚在充满魅力和创意的环境中追求卓越的专业技术；
世家正在广募英才，寻觅勤勉认真、毫不妥协，专注于提升和传播专业知识的优秀人才；
在梵克雅宝世家，您将与满怀激情的行业专家们共事合作，助力世家不断革新；
梵克雅宝以支持多元文化背景为荣，聘请不同背景、经历和身份的优质人才。
世家坚信，当我们充分接纳并支持各类不同的经历与背景时，创意与知识便能自由绽放与翱翔。我们将一如既往，竭力打造一个和谐互补的世家团队。
Client Data Insight
- Supports in the development of weekly/monthly dashboards in order to increase client knowledge at the region, boutique and sales associate level
- Segments the database as per guidance from Client Development Manager with the view of driving growth and accuracy for targeted activities
- Translates database insights (purchase behaviour, client journey…) into predictive purchase behaviour: product, seasonality, nationality…to maximise commercial opportunities
- Grows & maintains client database, using insights to drive best in class CRM/Clienteling programs, AVT and total TO
- Use data driven insights to improve client selection for all clientelling activities
Client Performance
- Supports the application and monitoring of CRM program strategies and calendar implementation, that drives engagement, recruitment, upgrade and loyalty, paying attention to the maturity of each market
- Helps to deliver strong CRM contribution towards total retail sales, enriching 360 client communication and treatment plans
- Measures performance results/progress via ROI on all CRM and Client Experience programs
- Develops strong and supportive relationships with cross-functional groups (CRM & CX team members, Sales teams, Customer service, Training, Logistic, Marketing & communication, Regional offices, Line manager, …) to enhance achievement of objectives
CRM / eCRM tools
- Drives 100% adoption of CRM tools; salesforce, clientelling app, Marketing automation, etc.
- Enriches the dashboard tools to deliver deeper and more actionable insight
- Supports in the development of local campaign tools (eCRM, Messaging tools) approved by HQ and closely liaise with boutiques for strong implementation
