Reference code: JR122925
The story of Cartier is founded on curiosity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 10,000+ colleagues of more than 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity and innovation.
HOW WILL YOU MAKE AN IMPACT?
Operation Excellence
- Apply & adapt all HQ guidelines, such as client services, visibility, merchandising, customer service, compliance and security, and support boutiques in smooth operations.
- Actively ensure the implementation of company guideline in boutiques and the achievement of operational KPIs
- Review & update the operations guideline to fulfil the client experience.
- Ensure professional Customer Service is provided in boutiques.
- Analyze client feedback and communicate results and define action plans with Training Manager and Boutique Managers
- Assist boutique team to handle customer complaints, use the opportunity to build up a long-term relationship.
People Management
- Motivate boutique team to drive business, create a positive work environment, empower the team, encourage innovative solutions and create team commitment to the Maison.
- Closely communicate with Boutique Managers to assess staff performance and development, suggest effective succession plan
- Work with Training Manager to define training needs of boutique team and ensure the impact of trainings.
- Perform regular coaching on-the-job for Boutique Managers and teams.
- Responsible to maintain a stable and high-performance team, ensure smooth integration of new joiners, identify steps to reduce turnover and retain top talent via career development.
- Identify top candidates. Build up a talent pipeline
- Orchestrate with L&D manager the sales talent groups(rising star, watch expert…)
- Prepare monthly commission and incentives paid to retail staff.
- Manpower planning
Project Management
- In charge of boutique openings, closures, refurbishments and/or relocations
- Rollout of HQ projects locally
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Required competencies
- More than 10 years with recent experience in retail managerial position, ideally luxury retailers, ideally in hard jewelry sector
- Possess track record of all rounded knowledge on Retail business from marketing to stock to frontline sales.
- Commercial efficiency driven and performance enablement oriented, critical thinking and problem-solving capability, attention to details, upholding growth mindset and standards for high performance culture
- Advanced Project Management skills, Facilitation and Communication Skills with proven success in managing multi-stakeholders relationships from working level to senior management and able to achieve deliverables in a fast changing complex retail environment.
- Embodies the values of Cartier and prior experience in Retail, Commercial or CRM. Preferably with working knowledge of functions such as marketing communication and sales operation.
Specific competencies
- Strategic thinking, Analytical skills, quick thinking, anticipation, attention to detail, multi-layers stakeholders management, strong analytical mind and proficiency in relevant tools for workflow automation, business analysis and presentation in Cantonese and English.
- Must be reliable on figures and administrative tasks, and familiar with complex IT systems (SAP, Excel).
Languages:
- Fluent in Mandarin & English
