Sales Executive

Reference code: JR130674

Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.

YOUR MISSION:
Manage a sales channel, such as such direct sales, online sales, or retail sales. Develop and implement channel sales strategies that align with the overall business objectives. Identify new business opportunities, set sales targets, and monitor performance metrics to ensure that the channel is meeting or exceeding sales goals. Manage relationships with channel partners, negotiate contracts, and provide training and support to ensure that the partners are equipped to sell the organization's products or services effectively.

HOW WILL YOU MAKE AN IMPACT?

MAIN PURPOSE
In line with global maison strategy, the Sales Executive is responsible for assisting clients, whilst maintaining a high level of customer service. Main duties include generating sales, applying and respecting Montblanc retail operations guidelines and procedures. As an ambassador of the maison, he/she promotes Montblanc’s image in the boutique and at client events as per the Company's directives.

KEY RESPONSIBILITIES
Sales:
 Meet and/or exceed individual sales target set by the Boutique Manager
 Meet and/or exceed individual KPIs set by the Boutique Manager
 Ensure that each client receives outstanding customer service
 Cultivate strong client relationships, within the CRM guidelines

Client Service:
 Attend to after-sales clients in the boutique in line with Montblanc

After-Sales Service policy
 Implement customer service action plans provided by retail management
 Ensure follow up of main indicators linked to after-sales service like performance, stock and customer satisfaction (e.g. maintain customer satisfaction by reducing complaints and minimizing service delays)

Stock Management & Merchandising:
 Provide feedback in processing and replenishing merchandise
 Assist in product moves, merchandising and store housekeeping during the day if required, including cleaning the products and displays
 Assist in the inventory process, including stock counting and special projects as needed
 Assist in completing prices changes within the boutique when required

Presentation & Visibility:
 Maintain boutique tidiness, decoration and visual merchandising in line with Montblanc guidelines
 Report maintenance issues to the Boutique Manager
 Represent the maison by wearing the appropriate uniform and grooming as per company policy
 Represent the maison at local events, when required under the direction of Boutique Manager

Product knowledge & Sales Techniques:
 Maintain awareness of all product knowledge information and advertisements
 Master the Maison sales techniques as per training received
 Secure attendance to required training held online, locally or overseas

Boutique Operations and Cash Management:
 Accurately and efficiently complete all sales transactions and maintain proper cash records at the boutique register
 Implement gratuities under supervision of the Boutique Manager and as per Montblanc policy
 Adhere to all Company policies, procedures and practices
 Comply with all safety regulations and security procedures

Incumbent profile
 3-5 year’s+ professional experience, preferably in retail
 Excellent interpersonal skills with an ability to interact easily with VIPs
 Solid understanding of Customer Service, service-minded
 Attention to detail, accuracy and thoroughness
 Organized and capable of follow-up
 Ability to learn, adapt and develop
 Team player
 Ability to handle multiple tasks simultaneously
 Good presentation skills, oral and written
 Fluency in English
 Willingness to work flexible hours
 Computer proficiency (Microsoft Office)
 Positive attitude, curiosity and strong affinity for challenges
 Experience in retail or luxury is an advantage
 Experience with inventory management

Key competencies
• Humility
• Courage
• Curiosity
 Entrepreneurial spirit
 Creativity and innovation
 Customer focus
 Agile learning
 Collaboration
 Integrity and trust
 Engagement/self-management
 Technical knowledge/expertise

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

 B Degree
 Post-graduate professional courses
 Retail / Client methodologies (advantageous)

 Retail / Client methodologies (advantageous)