Reference code: JR133517
CLIENT DATA & INSIGHTS MANAGER
CDI
Plan-les-Ouates
FOR THOSE WHO SEEK EXCELLENCE
Join one of the most respected Maisons in fine watchmaking where excellence is both a given and a never-ending quest. Play your part in driving our collective success.
YOUR ROLE
We are seeking a Client Data & Insights Manager who is responsible for driving the global client engagement strategy through rigorous data governance, disciplined performance monitoring and cross-functional collaboration.
This role ensures that client data is transformed into actionable insights to support business growth, client development, and CRM excellence across markets.
PLAYING YOUR PART
Client Data Management
- You will track and analyze key KPIs to monitor performance across markets and support client engagement growth
- You will translate business insights into data-driven action plans
- You will support markets in implementing client development strategies based on insights
- You will develop and maintain dashboards to ensure clear data performance visibility tailored for retail teams and top management
- You will supervise client segmentation and scoring methodologies
- You will ensure the highest standards of data governance and compliance
- You will support retail teams in embedding a strong client data culture
Database Quality & Targeting
- You will Ensure a healthy, compliant, and actionable client database at all times
- You will monitor data quality, completeness, and enrichment across markets
- You will drive continuous improvement in targeting accuracy
- You will ensure relevant targeting strategies for campaigns, in close collration with the client team
- You will support retail teams in embedding a strong client data culture
Client Performance Governance
- You will manage and track requests through a centralized ticketing system
- You will ensure proper prioritization and resolution of data, CRM, and reporting requests
- You will standardize KPI frameworks and reporting methodologies
- You will strengthen executive visibility on client performance globally
Group Interface & Cross-functional Collaboration
- You will act as key contact for client data topics with the Group
- You will ensure alignment with Group frameworks, tools, and reporting standards
- You will collaborate closely with Regions, Marketing, Retail, Commercial, CS and key maison stakeholders to fuel business growth
- You will promote best practice sharing across markets
WHAT WILL MAKE YOU SUCCESSFUL?
Success in this role will require:
- A solid experience in client analytics, CRM, or data-driven environments
- An expertise in CRM ecosystems (Salesforce, a plus) and understanding of database management and data quality principles
- Ability to operate in a complex, international matrix organization, with a high level of precision and business acumen
- Ability to work cross-functionally and communicate complex insights effectively
- Solution approach and client-centric mindset with attention to detail
- Adaptability and agility, Collaborative and Team spirit
- Fluency in English and French
Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.
If this fires your imagination, we welcome your application.
