Reference code: JR129705
Qui sommes-nous ?
Une Maison de Joaillerie & Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie !
En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement. Notre Maison recherche des personnes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance.
Chez Van Cleef & Arpels, nous sommes fiers d’accueillir des talents aux parcours et expériences variés. Nous sommes convaincus que cette richesse de perspectives nourrit la créativité et le savoir, pour atteindre l’excellence.
Internship – Client Experience & Satisfaction – Switzerland (H/F)
Start date: July 2026
Duration: 6 months – Full time
Location: Geneva, Switzerland
Do you fit the profile?
You are a passionate student with a keen interest in Luxury and Hospitality?
Energized by a variety of tasks with multiple projects going on simultaneously?
You are an adaptable, curious and collaborative team player?
Known for your proactivity, positive attitude and service-oriented mindset?
Proficient in PowerPoint and Excel, fluent in English?
What do we expect from you?
Within the Europe Client team which is part of the regional Retail department, the Client Experience & Satisfaction Intern will support the coordination and follow-up of various regional initiatives related to client experience tools, gifting, hospitality and client satisfaction.
Your main responsibilities will cover the following missions:
- Assist in monitoring forecasts, stock management and operational follow-up related to client experience tools and gifting
- Contribute to the development and deployment of gifting and client treatment initiatives to elevate client experience
- Coordinate with markets, suppliers and internal stakeholders in various projects and requests
- Support client satisfaction monitoring and follow-up of action plans across the region
- Assist in analyzing client feedback, KPIs and client insights
- Contribute to continuous improvement initiatives aimed at enhancing client satisfaction and boutique experience
More than an internship… an experience!
